Returns & Exchanges
At Russell Moccasin, we take pride in our handcrafted heritage and want you to be completely satisfied with your fit. If your boots are unworn and in original condition, you may return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack with Care
Place the unworn boots in their original packaging, ensuring all tags are attached and the leather is protected to prevent damage during transit.
Ship Your Return
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our craftsmen inspect the return for quality and condition, we will process your refund or ship your replacement pair within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing